II. Wrde the letter of your answer that corresponds to the correct answer.
1. What is non-verbal communication?
A Communicating with someone by using gestures
B. Using your body language to convey something to someone else
C. Getting messages across with facial expressions
D. All of the above
2. Which of these is NOT an example of a verbal communication skill?
A. The speed of our speech B. Eye contact
C. Language used D. Volume of speech
3. Why do we have to make sure we do not speak too fast when communicating with a customer?
A. They may not hear everything you've said like promotions or special products.
B. The customer may speak fast also because you are.
C. It may give the customer a migraine.
D. The customer may get excited and burst into song.
4. Facial expressions, posture and eye contact are all skills in?
A. verbal communication
C. anti-verbal communication
B. post-verbal communication
D. non-verbal communication
5. Using communication skills effectively will help you do what
A. understand the customer's request
B. provide the customer with the right information and service
C. makes sure the customer feels good after being understood
D. all of the above
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